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Why Shopping Local Matters to Loyal Customers

Fountain Building Supply • Dec 05, 2023

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Loyal customers depend on quality items at fair prices, superior customer service, and in most cases prefer to shop local. Hear from a long-term customer and why they always choose Fountain Building Supply.


Meet James Haas, owner operator of Jesse James Construction, LLC. Haas and his wife, Jesse, have been part of their family-owned construction business since 1995. Recently we caught up with James Haas and he shared more about his long-term reliance and relationship with FBS.


A Hardware and Supply Store That is Reliable 


Haas talks about how incredibly reliable the local hardware and lumber store has been over the years. “I make a phone call to Fountain Building Supply and within minutes they have the items I need ready to go,” Haas shares.


Recently Jesse James Construction was working on a home improvement project for a client when they discovered that two of their toilets were not only old, but their functionality was poor at best.


“I told the clients I could get them two new toilets for a great price. We decided to give FBS a call and see what they could do to get us taken care of. Within forty-five minutes we had two new toilets delivered and installed – these guys are incredible,” Haas said with an excited voice. “Delivery of goods is super important to my business, and I don’t have to worry at all when I am dealing with Fountain. It saves me money and time. And if I’m picking up my orders, they always have everything ready to go the moment I drive up. Now that is excellent customer service for any store and especially a hardware store,” Haas adds.


How to Earn Customer Loyalty


Jesse James Construction LLC services jobs all over the country – from Pennsylvania, the Carolinas, to Chicago – and their hometown area of the Greater Birmingham region. Haas explains how Fountain Building Supply has earned his business.


“We work hard to bid jobs fairly, we are honest, and because of our reviews we get calls from all over the US. Once we get the job, we order all the things we need from FBS. FBS delivers to our trucks, loads everything for us so when we are ready to go, we have everything we need already with us when we hit the road.” Haas and his team need a lot of items for their various projects, from roofing supplies, lumber, plumbing and light fixtures – they turn to Fountain Building Supply.


When it comes to customer loyalty, not many folks will go the extra mile to show their support.


“We trust Fountain so much that we added their logo to our trucks and vans – we have all of our vehicles wrapped and we added FBS to all of them,” says Haas.  “Jesse James Construction always tries to shop local and support other family-owned businesses like Fountain Building Supply. I personally like the family atmosphere and tell my customers I shop local and not at the other big chains like Home Depot or Lowes.”


How Customer Service Creates Loyal Customers


Serving their community since 1949, Fountain Building Supply has worked hard to go the extra mile for their loyal customers.


“When our phone rings and it’s Jesse James Construction, we are ready to help them with anything they need. Haas and his team are hardworking people, and we understand that providing the necessary tools for them to be successful is important. We like to treat our customers like family,” shares Curry Howard, owner, Fountain Building Supply. Curry’s wife, Leigh, added, “we appreciate and trust Jesse James Construction, so much that we hired them to replace our roof on our huge showroom! We knew we could count on them to do a great job.”

Join our community of loyal customers and let us serve you!

We offer one-stop-shopping for all hardware and lumber supplies. See the Fountain Building Supply catalog that has everything you need to be successful builder, contractor, DIY-er, and homeowner.


Shop Local for all your Home Building Supplies


Rely on Fountain Building Supply for all your home’s building supplies.


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"Get In, Get Help, Get It Done With Fountain!"


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These tips help your home stay warmer throughout the season and make your HVAC system more energy efficient. Properly winterizing your home will protect your biggest asset and provide enormous peace of mind. Shop for Electric, Natural, and Propane Gas Heaters for Your Home Whether it’s a portable heater to warm your space through the winter of a wall-mounted gas heater to handle an entire floor of your home, Fountain Building Supply has everything you need to keep your home well-heated. Explore our selection of natural and propane heaters and shut-off valves. Shop Local for all your Home Building Supplies Rely on Fountain Building Supply for all your home’s building supplies. Follow Us on Facebook and Instagram Win Prizes! "Get In, Get Help, Get It Done With Fountain!"
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